Frequently Asked Questions
We know that choosing a residential treatment facility can be a difficult process, and we are always here to answer any questions you may have regarding our programs and facilities. Here are the answers to some of the most common questions our clients have for us:
Your time at Bridges is structured to provide a balance of therapies, experiential activities and private time to decompress and reflect on what you have learned. In the morning you have personal journal time before an individual psychotherapy session with your primary therapist. For the remainder of the day, you participate in therapy groups chosen as part of your customized treatment plan to address your needs. In the evenings, you may enjoy holistic therapies such as yoga, massage, and acupuncture, to help you relax and engage your body in healing practices. At this time you may also participate in 12-step groups if relevant to your treatment.
Each of our facilities treats a maximum of six clients at a time. This allows us to maintain an intimate environment with plenty of personal attention to ensure you have the best therapeutic experience.
We honor the relationship you have established with your current treatment team and seek to involve them in the way that is most productive for your care. During your assessment process, we will consult with your clinicians to gain a comprehensive understanding of your history and current situation. We welcome your treatment team to play a part in developing your treatment plan, monitoring your progress, and creating an aftercare plan that allows you to build on the valuable work you have done at Bridges.
We offer private rooms with private or shared baths, as well as shared rooms with a shared bath. Rooms are shared between two people of the same gender.
Yes. We recognize the valuable role animals can play in your emotional stability and welcome small dogs. For the comfort of all our clients, you will need to have a private room if you wish to bring your pet to treatment.
Yes, you are welcome to visit us to get a better understanding of our program and give us an opportunity to meet you. As tours are by appointment only, please contact us to schedule a visit.
Absolutely. Family involvement is a key element to successful treatment and we encourage you to stay in touch with your loved one throughout their time at Bridges through phone and email. You may also visit on weekends and are invited to participate in Family and Couples Therapy if appropriate.
Choosing to come to residential treatment is a decision many people and their families struggle with. We are here to answer any questions you or your loved one may have, to address your concerns and provide guidance. If your family member is resistant to treatment, we are also able to refer you to an interventionist who specializes in mental health interventions to help your loved one appreciate the need for residential care while feeling supported and cared for.
We are a private-pay facility and are not in-network with any insurance company, nor do we accept single case agreements. However, our experienced insurance team can assist you in obtaining reimbursement if you have out-of-network benefits for residential psychological care. We offer two insurance services for clients with these benefits and offer a complimentary benefits check to determine which service fits your needs:
- UB04 Service: This is a basic super bill provided to you (or the primary insured individual) within 30 days of discharge from the program. You submit this directly to your insurance company.
- Comprehensive Insurance Service: This service, which must be requested and begun prior to admission, includes a benefits verification check, clinical evaluation, preauthorization, concurrent reviews, and documentation submitted to your insurer.
Our insurance team also handle workers comp cases. We work with you to ensure that you receive the maximum benefits to which you are entitled so that you can start on your way to healing.